Privacy Policy

How we handle your data.

Who we are

Practice Hub is operated by Rocket Digital Ltd (company number 17109960), registered in England and Wales. Our registered address is available on request.

If you have any questions about this policy or how we handle your data, you can contact us at grace@practice-hub.co.uk.

What data we collect

We collect personal data in the following ways:

Information you give us directly

When you fill out a form on this website (such as the contact form, the free trial interest form, or the signup form), we collect the information you provide. This may include:

  • Your name
  • Your email address
  • Your consultancy or company name
  • Your team size
  • Any message or notes you include

Information collected when you use the Practice Hub platform

If you sign up for an account, we also collect the data you enter while using the platform. This may include client names, case details, documents, time entries and other business data. This data belongs to you and is stored securely in your own isolated database.

Information collected automatically

We use a single essential cookie (cookie_consent) to remember your cookie preference. We do not use analytics, advertising or social media tracking cookies. See our cookie policy for full details.

Our hosting provider may collect standard server logs (IP addresses, browser type, pages visited) as part of normal web server operation. We do not actively analyse this data for marketing purposes.

Legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent — When you opt in to receive emails about the free trial launch or other communications
  • Contract — When you sign up for an account and we need to process your data to provide the service
  • Legitimate interest — To respond to your enquiries and to maintain the security of our platform

How we use your data

We use the information you provide to:

  • Respond to your enquiry or support request
  • Notify you when the free trial is available (if you opted in)
  • Provide and maintain the Practice Hub platform
  • Process payments through our payment provider (Stripe)
  • Send you important service updates related to your account

We will only send you marketing emails if you have given your explicit consent. You can withdraw your consent at any time by emailing us or clicking the unsubscribe link in any email.

How we store and protect your data

Your data is stored on servers located in the United Kingdom. We use industry-standard security measures to protect your data, including:

  • HTTPS encryption on all pages
  • Isolated tenant databases (your data is not shared with other users)
  • Regular server security updates
  • Secure password hashing

Form submissions from the marketing site are sent to us by email. We do not store marketing form data in a separate database.

Third parties

We use the following third-party services:

We do not sell, trade or rent your personal data to anyone.

Data retention

We retain your data for as long as you have an active account with us. If you close your account, we will delete your data within 30 days unless we are required by law to retain it for longer.

Marketing enquiry data (contact forms, free trial interest) is retained for up to 12 months after your last interaction, after which it is deleted.

Your rights

Under UK GDPR, you have the following rights:

  • Right of access — You can request a copy of all personal data we hold about you
  • Right to rectification — You can ask us to correct any inaccurate data
  • Right to erasure — You can ask us to delete your personal data
  • Right to restrict processing — You can ask us to limit how we use your data
  • Right to data portability — You can request your data in a machine-readable format
  • Right to object — You can object to our processing of your data
  • Right to withdraw consent — Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, email us at grace@practice-hub.co.uk. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Children's data

Practice Hub is a business-to-business service and is not directed at children under the age of 18. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. The latest version will always be available on this page.

Last updated: April 2026